Introduction

Welcome to Alfa Clean Services. By accessing our website or using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

Services Provided

Alfa Clean Services offers residential, commercial, Airbnb, and specialized cleaning services. Detailed descriptions of each service type are available on our website and through direct customer service contact.

User Obligations

As a user of our services, you agree to provide accurate and complete information about your service requirements and to ensure that your environment is accessible and safe for our cleaners to perform their duties.

Booking and Cancellation

• Booking: Services can be booked through our website, phone, or email. Confirmation of booking will be sent to the provided contact details.
• Cancellation: You may cancel your service without penalty up to 24 hours before the scheduled time. Cancellations within 24 hours of the appointment may incur a fee.

Payments and Refunds

Payment for services must be completed prior to or on the day of service via our accepted payment methods. Refunds or credits may be issued at the discretion of Alfa Clean Services management based on the service terms and customer satisfaction.

Privacy Policy

Your privacy is important to us. All personal information collected by Alfa Clean Services is kept confidential and used solely for the purpose of providing and improving our services. Please refer to our full privacy policy on our website.

Liability

Alfa Clean Services is not liable for any indirect, special, or consequential damages resulting from the use of our services. We commit to providing highly professional and safe cleaning services, adhering to industry standards.

Changes to Terms

Alfa Clean Services reserves the right to modify these terms at any time. Changes will be effective immediately upon posting the updated terms on our website. Continued use of our services after such changes will constitute your consent to the updated terms.

Contact Information

For any questions or concerns regarding these terms, please contact us at:

• Phone: +44 (074) 2406-6381
• Email: contact@alfacleanservices.com
• Address: 225 Clapham Rd, London SW9 9BE

Effective Date

These terms are effective as of 29/04/2024.